HP printer users’ backlash after update ‘rejects’ cheaper ink cartridges

HP customers have reacted with fury after their printers were suddenly no longer able to recognise unofficial ink cartridges.

A firmware update, introduced last week, now requires HP printers to have HP-chipped cartridges instead of budget alternatives.

Users reported being met with error messages including “cartridge problem” and “older generation cartridge” when they attempted to print.

Some complained their printers were turned to useless “bricks” after they tried to print with non-branded ink.

Dutch printing company 123inkt confirmed it had received more than 1,000 complaints since the update was rolled out.

The change has triggered a furious backlash on social media with people urging a boycott of HP products and accusing the firm of holding customers hostage.

One user said: “After many, many happy years using and recommending HP Printers, I have reached the end.”

Kurt Buhler tweeted: “Good way to lose your customer base.”

Another man posted: “Go f*** yourself @HP I will never buy a printer from you now. #ink”

While a woman added: “The beginning of the end-for HP printers. You can’t hold customers hostage.”

Some HP ink cartridges cost up to £25 but cheaper ones can start as low as £2.99.

HP said in a statement the updates were rolled out “periodically” and that the rejection of non-HP cartridges could improve product safety.

It told the BBC: “The purpose of this update is to protect HP’s innovations and intellectual property.”